What is the purpose of an informal resolution process in EO complaints?

The purpose of the informal resolution process in Equal Opportunity (EO) complaints is to provide a mechanism for resolving issues without the need for a formal investigation, particularly when both parties involved agree to participate in this process. This approach fosters a more flexible and less adversarial atmosphere, allowing individuals to address their concerns directly and work towards a mutually acceptable solution.

By facilitating open communication, the informal resolution process can lead to quicker and more satisfactory resolutions, which can be beneficial for both the complainant and the organization. This method emphasizes collaboration and encourages informal dialogue, often resulting in a more amicable outcome that recognizes the needs of those involved.

In contrast, the other options suggest processes that either complicate the resolution or prevent the issues from being addressed, which is contrary to the objective of ensuring that complaints are handled effectively and sensitively.