What are the two types of EO complaints?

The two types of Equal Opportunity (EO) complaints are indeed formal and informal. This classification is essential for understanding how complaints are processed within the Army's EO framework.

Formal complaints are those that are submitted through official channels and require investigation. These complaints must adhere to specific guidelines, and the process involves a structured response from the organization. This type of complaint is typically used when the issue is serious, and the individual has moved through potential informal resolutions without success.

On the other hand, informal complaints are less structured and can be addressed through direct communication with an individual’s chain of command or an EO representative. This allows individuals to resolve issues in a less formal manner, which can often lead to quicker resolutions compared to formal complaints. The informal approach encourages open dialogue and may help to clear up misunderstandings without escalating the matter officially.

Understanding the distinction between formal and informal complaints is crucial for anyone involved in EO matters, as it informs the appropriate method of addressing grievances and ensures that individuals feel supported regardless of their choice in how to proceed.